This Privacy Policy is drafted in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). By registering and using the vg98 platform, you agree to the terms set out in this Privacy Policy.
01 Introduction
Vg98 is an online gaming platform operating in Malaysia. We understand that privacy is more than a legal obligation — it is the foundation of trust between us and every player who joins the vg98 community. This policy explains in detail how we manage your personal data from the moment you register through every gaming session.
When you register an account at vg98, you are trusting us with your personal information. We do not take that trust lightly. Every data-related decision is made with the safety and interests of our players first. The vg98 platform is protected with 256-bit SSL encryption, and all data is stored on servers that meet international security standards.
This Privacy Policy applies to all services provided under the vg98.pw domain, including the website, mobile app, and any related support services. If you disagree with any part of this policy, please contact us or choose not to use our platform.
02 Data Collected
Vg98 collects the personal data necessary to provide services that are secure, accurate, and compliant with legal requirements. The following are the categories of data we collect:
a) Data You Provide Directly
- Full name as stated on your identity document
- Date of birth for age verification (18 years and above required)
- Active email address for account communications
- Valid Malaysian phone number
- Current residential address
- Bank account details for deposit and withdrawal processing
- Identity document (MyKad or passport) for the KYC process
b) Data Collected Automatically
- IP address and geographic location (country/state level only)
- Device type, operating system and web browser used
- Game session records, login dates and times
- Deposit and withdrawal transaction history
- Platform usage data including games played and session duration
- Cookie data and device identifiers for security purposes
vg98 only collects data that is genuinely necessary to provide our services and fulfil legal obligations. We do not request information that is irrelevant to the platform's operational purposes.
| Data Categories | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information (KYC) | Identity verification & AML compliance | 5 years after account closure |
| Financial Transaction Data | Payment processing & internal audit | 7 years (tax requirements) |
| Game Records | Player protection & dispute resolution | 3 years after last activity |
| Login & Session Data | Account security & fraud detection | 12 months |
| Support Communication Data | Customer service records | 2 years |
03 How Your Data Is Used
The data we collect is used responsibly and limited to the purposes stated below. vg98 will not use your data for any other purpose without first obtaining your additional consent.
- Identity Verification: Ensuring every player is a genuine individual who is eligible to use our platform and meets the minimum age requirement.
- Transaction Processing: Processing deposits and withdrawals safely and accurately to the correct bank account.
- Account Security: Detecting unusual activity, suspicious login attempts and any potential security threats.
- Legal Compliance: Meeting reporting requirements under anti-money laundering (AML) laws and PDPA compliance.
- Platform Improvements: Analysing usage patterns in aggregate and anonymised form to improve the user experience.
- Service Communications: Sending important notifications related to your account, transactions and service terms updates.
- Promotions & Offers: With your consent, to send relevant promotional information and offers via email or platform notifications.
- Responsible Gaming: Monitoring gameplay patterns to identify players who may need responsible gaming support.
04 Data Storage & Security
Your data security is vg98's absolute priority. We employ multiple layers of security technology and strict operational procedures to protect your information from unauthorised access, loss or misuse.
All data transmitted between your browser and vg98's servers is protected with 256-bit SSL encryption — the same standard used by global banking institutions. All passwords are stored in hashed form using the bcrypt algorithm, meaning even we cannot view your original password.
- Servers are housed in data centres that meet ISO 27001 security standards
- Tiered access control — only authorised staff may access player data
- Security audits are conducted periodically by independent third parties
- Intrusion detection system (IDS) active 24 hours a day
- Regular data backups with tested recovery procedures
- All staff who handle player data are required to sign a confidentiality agreement
vg98 supports two-factor authentication for additional account protection. We encourage all players to enable 2FA through their account security settings to add a strong extra layer of protection.
05 Data Sharing With Third Parties
VG98 does not sell, rent, or trade player personal data to any party for commercial purposes. However, in the course of operating the platform, we may need to share certain data with trusted service partners in the following limited circumstances:
- Payment Processing Providers: Transaction data is shared with registered payment service providers to process your deposits and withdrawals securely.
- KYC Service Providers: Identity verification documents are processed through third-party KYC verification services that comply with international security standards.
- Game Providers: Game session information is shared with third-party game providers (such as Pragmatic Play, Evolution Gaming) solely for the purpose of game delivery.
- Legal Authorities: vg98 will disclose required data to the relevant authorities when mandated by law, court order, or official investigation.
- Analytics Services: Anonymised and aggregated usage data may be shared with analytics tools for platform improvement purposes.
All third parties we work with are required to comply with privacy and data security policies that are equivalent to or stricter than vg98's standards. We are not responsible for the privacy practices of third parties operating outside the scope of our service agreements with them.
vg98 has never sold and will never sell players' personal data to any advertising company, data broker, or third party unrelated to the provision of our services.
06 Cookies & Tracking Technologies
Vg98 uses cookies and similar tracking technologies to enhance the user experience and maintain session security. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
- Essential Cookies (Required): Required for core platform functions such as login verification, session management and security. These cookies cannot be disabled without affecting platform functionality.
- User Preference Cookies: Saving your settings and preferences such as language, interface theme and game configuration for ease of use.
- Analytics Cookies: Collecting information about how you use the platform in anonymised form to help us understand usage patterns and improve our services.
- Security Cookies: Helping us detect suspicious activity, fraud attempts and protecting your account from unauthorised access.
You can manage your cookie settings through your web browser settings at any time. Please note that disabling essential cookies may prevent you from using some features of the vg98 platform properly.
07 Your Rights as a Player
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by vg98. We are committed to processing all requests related to these rights within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data.
You may request deletion of your data in certain situations, subject to our legal obligations.
You may request that we restrict data processing under certain circumstances as defined by law.
You have the right to receive your data in a machine-readable format for transfer to another provider.
You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our privacy team by email at [email protected], clearly stating the type of request you are making. We will process your request within 30 business days. For complex cases, this period may be extended to up to 60 days, with prior notification to you.
08 Child Data Protection
The vg98 platform is restricted to individuals aged 18 and above. We do not knowingly collect personal data from children under the age of 18. Account registration requires strict age verification through the KYC process.
If we discover that data belonging to an underage child has been collected unintentionally, we will take immediate action to delete that data and close the relevant account. Parents or guardians who believe their underage child has registered on our platform should contact us immediately at [email protected].
vg98 takes its child protection responsibilities seriously. Our age verification system is designed to prevent registration by individuals who have not yet reached the age of 18.
09 Links to Third-Party Sites
The vg98 platform may contain links to or be integrated with third-party services such as game providers and payment processors. Our Privacy Policy applies only to information collected through the vg98 platform itself.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policy of each third-party service you use. Your interactions with third-party game providers within the vg98 platform are also subject to their respective privacy policies.
10 Privacy Policy Amendments
Vg98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page indicates when the last amendment was made.
For significant amendments that affect how we handle your data, we will notify you via an in-platform notification or by email to the address registered to your account. Continued use of the vg98 platform after any amendment constitutes your acceptance of the revised policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
11 Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the vg98 privacy team is ready to assist you.
Email: [email protected]
Live Chat: Available 24/7 via the chat icon on the platform
Response time: Within 2 hours for general enquiries; 30 working days for data rights requests
vg98 Data Protection Commitment
All data transmitted between you and vg98 is protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banks.
Vg98 operates in compliance with Malaysia's Personal Data Protection Act 2010. All data handling processes are audited regularly to ensure full compliance.
Player data is only accessible by staff with specific authorisation. Every access is logged and audited to ensure no misuse occurs.
All data is stored on servers that meet ISO 27001 standards. Sensitive data is stored in encrypted format, making it unreadable even in the event of unauthorised access.
Vg98's security systems undergo regular independent audits by third-party cybersecurity firms to ensure no vulnerabilities go undetected.
We never sell, rent or trade player data to advertisers or data brokers. Your data belongs to you — not to us as a commercial asset.